General Questions
How do I join?
What is the benefit of
using your VIP Mobile Service?
How do I get more
information about your company?
I do not see the rates
to the country I want to call.
How does the referral
bonus work?
Can I make domestic long
distance call with your company?
How long does it take
to activate my VIP Mobile Service?
Is there any long term
contract?
How will I be
billed?
How do I switch my long
distance carrier?
How long does it take
to switch my carrier to your company?
How do I verify if my
long distance has been switched over?
How do I contact
customer care?
Existing Customers
What are my payment
options?
How do I login as an
existing customer?
How do I use your VIP
Mobile Service?
When can I start making
direct dial calls from my home or work phone?
How do I contact
customer care?
How do I get more
information about your company?
Do you offer DSL
service?
I am having line quality
problems, what can I do?
I cannot dial out with
my home phone, what can I do?
What are your most
current rates to my home country?
How does the referral
bonus work?
How long does it take
to switch my carrier to your company?
How do I verify if my
long distance has been switched over?
How do I join?
Simply click this link Join Now , and
follow the on-screen instructions.
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What is the benefit of using your
VIP Mobile Service?
For the first time ever, you can
receive the same, low international rate from your home and mobile phone by using 011 VIP
Mobile Services' new direct service! The best part is… it's simple! No pin numbers to
memorize, no long calling card numbers to dial, and no need to change your current mobile
service provider.
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How do I get more information about
your company?
Simply click this link About Us .
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I do not see the rates to the
country I want to call.
The rates shown on the rates table
shows the most frequently called countries. If you would like to see the rest of the list,
please click at the bottom where it says “For complete country list click here”.
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How does the referral bonus
work?
If you refer any friends or family to
use our direct dial service, you will receive $20 referral credit to your account.
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Can I make domestic long distance
call with your company?
You sure can! We offer competitive
intralata, intrastate, interlata and interstate rates for all our customers.
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How long does it take to activate my
VIP Mobile Service?
With our advanced sophisticated system,
we are able to activate your line within 15 minutes.
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Is there any long term
contract?
No, we do not bind our customers to our
service as we are confident they will continue to use it willingly.
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How will I be billed?
There are several ways to be billed.
The preferred way is to setup an autopay from your checking account or credit card which is
hassle free and the other way is pay as you go. Both methods of payment you will receive an
invoice monthly.
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How do I switch my long distance
carrier?
Once you sign up with us, all the
switching will be done by us for you.
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How long does it take to switch my
carrier to your company?
Depending on different situations, it
usually takes 5 to 7 business days.
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How do I verify if my long distance
has been switched over?
You will be provided with a testing
number which you can call to find out the status of your line.
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How do I contact customer
care?
Please click on this link Contact Us.
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What are my payment options?
There are several ways to pay your bill.
The preferred way is to setup an autopay from your checking account or credit card which is
hassle free and the other way is pay as you go. Both methods of payment you will receive an
invoice monthly.
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How do I login as an existing
customer?
Coming soon.
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How do I use your VIP Mobile
Service?
Simply dial 877-701-1011 and follow the
prompts.
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When can I start making direct dial
calls from my home or work phone?
You will be provided with a testing
number which you can call to find out the status of your line.
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How do I contact customer
care?
Please click on this link Contact Us.
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How do I get more information about
your company?
Simply click this link About Us .
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Do you offer DSL service?
Not at this time.
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I am having line quality problems,
what can I do?
We apologies for any inconvenience this
might have caused you, please contact customer care for any technical difficulties you’re
having. Contact Us.
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I cannot dial out with my home
phone, what can I do?
Please Contact Us.
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What are your most current rates to
my home country?
Please refer to our rates table here Rates.
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How does the referral bonus
work?
If you refer any friends or family to
use our direct dial service, you will receive $20 referral credit to your account.
(back to top)
How long does it take to switch my
carrier to your company?
Depending on different situations, it
usually takes 5 to 7 business days.
(back to top)
How do I verify if my long distance
has been switched over?
You will be provided with a testing
number which you can call to find out the status of your line
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Refer A Friend!
Refer your friends and earn up to $500!
Earn a $20 credit to your account for every successful referral, up to $500 annually.
Are you interested in becoming a 011 Communications' agent?
High up-front commission and residual commission which no other company offers. For more information, please contact us here.
